Review: MedBridgeGO Patient HEP app

Patient compliance is an integral piece of the rehabilitation puzzle. Patients being consistent with their prescribed home exercise program depends on several factors, however there are two aspects that stand out beyond the rest.

  1. Forming a Therapeutic Alliance with the patient and getting buy-in that their program will help them achieve THEIR goals
  2. Providing a thorough, efficient, and easy to use resource so that they can feel confident in the performance of their program.

While the first aspect of the puzzle relies on the clinician and their ability to educate and coach their patient, the second aspect can be accomplished with the correct technology. Recently, Medbridge came out with their MedBridgeGO app to compliment their growing Home Exercise Program. I have been using both the HEP and app for the past month and below are my thoughts…

How it Works:

1. You use MedBridge’s VERY easy to use home exercise program


2. The patient downloads and accesses MedbridgeGO, then inputs their access code (provided by their PT)

3. Their session begins…

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Additional Features:

1. Patient education resources that are modifiable are also available to be accessed via the MedbridgeGO application. This allows the patient easy access to information regarding their condition.

2. The ability to set a reminder in order to improve patient compliance.

This feature gives your patients the ability to set an alarm that will automatically sync with their phone’s alarm system. This allows for the patient to have continual reminders that they need to do their homework. In theory, this eliminates the, “I forgot” excuse.

1. Ease of Use

The program is very easy to use and I have been able to utilize it with patients in their teens (much more successfully) and my geriatric population (with a bit more coaching). There will always be patients that prefer a paper home exercise program whether because they prefer that medium or they do not feel comfortable with the technology. All menus and screens spell out what needs to be done and it is presented in a very clear, simple manner.

2. Accuracy of Program

With over 4,000 exercises and 150 patient education resources, there is ample to choose from when making your patient’s home exercise program. That being said, if something has not found its way into their database yet, you do have the ability to add your own exercises/patient education or modify existing content. All exercises chosen in the HEP transferred seamlessly to the MedbrdgeGO app throughout my use to this point.

3. Patient Compliance

The added benefit in this system is being able to see when patients actually performed their HEP… Some patients can be a but ‘misleading’ in their responses. Outside of this additional checks and balances, I have found that giving my patients an easy to perform and easy to access home exercise program has led to increased compliance and accuracy of exercise performance throughout my time using the program.

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4. Overall

This program gives the therapist all of the tools needed to provide a simple, effective home exercise program. The program itself is not for everyone because it does require a requisite comfort level with technology, however this has been a much smaller population than I had expected.

As great as the program is, there are a few areas that do need addressed moving forward. The exercise program is based on a timer that is calculated based on the sets and reps chosen by the therapist. However, as we know, patients perform movements with varying levels of ease and speed. This can make some patients feel as though they are lagging behind throughout the program. Additionally, this issue especially comes through when giving patients a hold time during their exercise (i.e. hold a bridge for 5 seconds or long duration isometrics for 30 seconds) since the current time calculation does not account for this. By having the patient ‘pause’ their program, this issue can be worked around.

The MedbridgeGO app gives the clinician and patient the ability to ensure that they are 100% on the same page with regards to exercise performance and frequency of performance. It has a few small areas that need addressed (and I am sure they will be), but overall adding this program has been incredibly beneficial to my patient care and I will continue to utilize it moving forward.

CEU Review: MedBridge Education's Patient Care HEP

Patient education and the instruction of a home exercise program (HEP) is of utmost importance to clinicians in order to obtain positive patient outcomes and to improve compliance. Recently, MedBridge Education rolled out their Patient Care Portal, which includes a HEP and Patient Education materials. I have had the opportunity to use this software for the past month or so and have broken my review into the following areas…


With 1,500 exercises (and growing) this HEP is almost all you will ever need with regards to prescribing a patient’s home program. These are not just simple stick figures or awkwardly drawn models either. Each exercise includes simple, modifiable instruction of technique, exercise parameters, and an in-depth video demonstration. Each exercise program can also have a detailed description and 3D video demonstration of the injury and/or disorder that your patient is being treated for. Additionally, if you cannot find the exercise or disorder that you need, both can be easily uploaded to the system. After you finished creating your patient’s program it can then be printed out, e-mailed, or the patient can visit their ‘Patient Portal’ to view their HEP and associated videos.

Ease of Use

MedBridge’s Patient Portal is one of the most user friendly HEPs that I have come across. Finding the correct exercise is simple with the ability to search based on body region, exercise type, or by searching for the specific exercise’s name. We all know that there can be countless names for the same exercise and this can cause significant issues when attempting to find your exercise in most HEPs. MedBridge’s program actually gives you the ability to modify the exercise’s name so that you can keep things straight in your head and so searching for the exercise in the future can be more efficient. Finally, to create a more efficient process, you can create templates for the more common disorders/injuries that you see on a day to day basis.

Patient Feedback

In my limited use of this program, I have heard nothing but positive feedback. Most patients are used to receiving crude drawing with poorly described exercise techniques and once they get home, all memory of how to perform their exercises is gone. I have noticed improved patient compliance and recall of exercise technique since implementing MedBridge’s HEP. The only negative comment I have received from a few patients/clients is that the pictures on the printouts are rather small and when printing in black & white, they can be difficult to see. Obviously, they could go to the website to watch the associated videos, but many patients don’t want to take that extra step.


Honestly, I have very few negative things to say about this software. It is intuitive, detailed, and a game-changer with regards to home exercise and patient education. The only negative I see is having to log into the online program in order to make a program, but this is a very minimal hassle for such a beneficial component to my patient’s care. After using basic and (mostly) frustrating HEPs in the past, my switch to MedBridge’s Patient Portal has been seamless with a very minimal learning curve. After 15-20 minutes of playing around with the program, I felt comfortable creating, editing, and sending programs to my clients. What’s the best part of this program? The cost. Currently, the Patient Portal is included with MedBridge’s online continuing education product, so for all those therapists already using this great resource, it is absolutely FREE.

For those of you who have not yet subscribed, you can purchase a one-year subscription to the continuing education, patient portal, and reference tools (Orthopedic Exam Videos, Manual Therapy Technique Videos, and 3D Models) for only $200, which is a savings of $225! For the Discounted rate, CLICK HERE or feel free to check out the MedBridge website and use promo code orthomanualPT when you’re ready to buy. This sale is good until 11:59 PM EST on Sunday, August 10th, so don’t wait too long!